Summit Gaming Lounge
AI-Powered Omnichannel Concierge System
12 weeks
Entertainment/Gaming
15 hrs/week savedThe Challenge
Summit Gaming Lounge needed to manage customer communications across multiple platforms (SMS, Discord, and Telegram) while scaling their operations. Manual handling of reservations, group coordination, and customer inquiries was consuming too much time and creating bottlenecks.
The Solution
We built a custom AI automation system with intelligent user recognition, automated reservation management, and seamless group coordination. The system operates 24/7 across all three platforms, providing personalized customer experiences while eliminating manual administrative work.
Key Features
Intelligent User Recognition
AI-powered identification of existing members vs. new users with cross-platform profile linking across SMS, Discord, and Telegram.
Automated Reservations
Real-time reservation management with instant booking confirmations, availability checks, and automated reminders.
Group Coordination
Smart group formation and event coordination with automated notifications and member matching based on preferences.
Results & Impact
Customer communications automated
Per week saved on manual booking
Availability across all platforms
How It Works
Multi-Platform Message Processing
Incoming messages from SMS (Twilio), Discord, and Telegram are processed through a unified pipeline with platform-specific optimizations and formatting.
AI-Powered User Recognition
The system identifies existing members, links profiles across platforms, and routes new users appropriately—all in real-time with conversational memory.
Dynamic Database Operations
Real-time reservation management and group coordination powered by Model Context Protocol (MCP) with instant availability checks and automated confirmations.
This AI concierge system transformed how we operate. We can now focus on creating amazing experiences for our members instead of managing bookings all day.
Ready to Automate Your Operations?
See how we can build a custom automation solution for your business.